How long is the warranty period for a product?
Are your products compatible with all phone brands?
Yes, most of our accessories are universally compatible with all major smartphone brands like Apple, Samsung, Xiaomi,OnePlus, Realme, Vivo, Oppo, and more. Please check individual product descriptions for specific compatibility.
Do your earbuds and neckbands support Bluetooth connectivity?
Yes. All our wireless audio products support Bluetooth connectivity. Most models use Bluetooth 5.0 or higher for better range and sound quality.
Are your earbuds waterproof or sweatproof?
Many of our earbuds and neckbands come with sweatproof, making them resistant to sweat and light rain. Please check the individual product details for exact protection level.
Do your wireless earbuds support voice assistants?
Yes, most of our wireless earbuds support Google Assistant and Siri. You can activate the assistant with a long press or double tap (varies by model).
Can I use a single earbud independently?
Yes, many of our true wireless earbuds support mono mode, allowing you to use either the left or right earbud independently for calls or music.
Do you sell certified accessories (like BIS or CE marked)?
Yes, our products meet all required safety and quality standards.
What if I receive a wrong or damaged product?
If you receive the wrong item or a damaged product, contact us within 48 hours of delivery with photos or a short video. We’ll arrange a quick replacement or refund.
Are your products original or copies?
We sell only 100% original and brand-certified accessories. No counterfeit or low-grade product
Do your products support both Android and iPhone?
Yes, all our audio and charging products are cross-compatible unless otherwise stated. Specific features may vary slightly between platforms.
How can I leave a review for a product?
After purchasing, you’ll get a link via email or SMS to review the product. You can also log into your go to "My Orders", and click on "Leave a Review".
Are the neckbands magnetic?
Yes, many of our neckbands feature magnetic earbuds that auto-pause music when clipped together and auto-play when unclipped (depends on model).
Do your products support dual pairing or multipoint connection?
Some Bluetooth neckbands and earbuds support dual-device pairing, allowing you to connect to two devices (like a phone and laptop) simultaneously.
Are your accessories safe to use with expensive smartphones like iPhones or Samsung Galaxy?
Yes, all our products are tested for voltage, surge protection, and battery safety to ensure they are safe for high-end devices.
What should I do if my product isn’t working after delivery?
Please check the user manual first and try charging/resetting the device. If it still doesn’t work, contact our support within 7 days for a free replacement.
Do you offer any mobile apps for easier shopping?
Our mobile app is launching soon! For now, enjoy a smooth experience through our mobile-optimized website.
What is the difference between a battery's talk time and stand by time?
Talk time (TT) refers to the amount of time available when you are actually using your phone. Stand-by time (ST) refers to the time when your phone is turned on but not in use.
What is your privacy policy?
Riviera is committed to your privacy. We do not and will not sell, loan, or disburse your personal information. Any information you provide is solely used to process and fulfill your order. Riviera does not share your information with any third parties and is committed to protecting your rights as a consumer; we respect and protect your privacy.
How can I place an order?
Simply browse our products, add to cart, and checkout using your preferred payment method.
How long does delivery take?
We usually deliver within 2–5 business days based on your location. Tracking will be shared after dispatch.
Can I cancel or modify my order after placing it?
Yes, within 2 hours or before it is shipped. Once shipped, cancellations are not guaranteed.
Do you restock out-of-stock products?
Yes. Popular items are restocked every 7–15 days. Use the “Notify Me” button to get alerts.
What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) for select pincodes.
Can I track my order?
Yes! You will receive a tracking link via SMS or email once your order is shipped.
Do you offer Cash on Delivery (COD)?
Yes, COD is available for select pin codes. Check availability at checkout.
My device isn’t connecting to Bluetooth. What should I do?
TurnBluetooth off and back on Reset the earbuds Forget the device from Bluetooth settings and re-pair Still facing issues? Contact support for troubleshooting help.
My charger is heating up. Is that normal?
A little heat during fast charging is normal. However, avoid using damaged cables orcovering the charger during use. If it’s excessively hot, discontinue use and contact support.
Do you offer price match or refund if the price drops after I buy?
We don’t offer price-matching at this time. However, we frequently run offers and bundle deals — keep an eye out!
What happens if I miss a delivery?
Our delivery partner will attempt redelivery. If it fails again, the item will be returned and refunded (excluding shipping in some cases).
How can I place an order?
Simply browse our products, add to cart, and checkout using your preferred payment method.
Can I leave my earbuds/charger plugged in overnight?
Yes, but avoid doing it every night. Our products have safety features, but regular overnight charging may reduce battery longevity over time.
Do I need to create an account to place an order?
No, but creating an account lets you track orders, save addresses, and access faster checkout in the future.
Are neckbands wireless or wired?
Neckbands are wireless, using Bluetooth to connect to your smartphone or other devices.
Are your neckbands compatible with all smartphones?
Yes, our neckbands work with all Bluetooth-enabled devices, including Android, iOS, tablets, and laptops.
Do the neckbands support dual pairing?
Some models support dual pairing, allowing you to connect to two devices simultaneously. Check the product page for specific features.
How long does the battery last?
Depending on the model:
Playback time: 40–50hours
Standby time: Up to 400 hours
Check the product description for exact numbers.
Can I control music and volume directly from the neckband?
The neckband has in-line controls for:
Play/Pause
Volume Up/Down
Next/Previous Track
Answer/End Calls
What type of charger do I need?
Most of our neckbands use a Type-C USB charging port. Older models may use Micro-USB — refer to the product specifications.
Can I use the neckband for gaming?
Yes! Some neckbands come with low-latency Game Mode for a better gaming experience.
How do I pair the earbuds with my phone?
Open the case lid, wait for the LED to blink, and select the device name in your Bluetooth settings. First-time pairing may take a few seconds.
One earbud is not working. How can I fix it?
Try resetting the neckband or cleaning the earbud mesh. If the problem continues, reach out to our support team.
My neckband is not connecting to Bluetooth. What should I do?
Ensure the device is charged
Turn Bluetooth off and on
Forget and re-pair the device
Reset the neckband (refer to manual or contact support)
Do the earbuds auto-connect after the first time?
Yes, once paired, they will auto-connect to the last connected device when taken out of the case.
What smartphones are your smartwatches compatible with?
Our smartwatches work with most Android (version 5.0 and above) and iOS (version 10.0 and above) devices via Bluetooth and the companion app.
Do your smartwatches support calling?
Many models support Bluetooth calling, allowing you to answer,reject, and make calls directly from the watch when paired with your phone.
Do the watches come with a touch screen?
Yes, all our smartwatches feature full-touch
displays, ranging from TFT to AMOLED depending on the model.
One earbud is not working. What should I do?
Clean the charging pins
Reset the earbuds
Ensure both earbuds are fully charged
If the issue persists, contact our support.
Can I track workouts or runs using GPS?
Models with built-in GPS allow direct tracking, while others useconnected GPS via your phone. Please check your product’s specifications.
What app do I need to install?
Each model works with a specific app like FitPro, Da Fit, WearFit, VeryFit, etc. — the correct app will be mentioned in the product manual and description.