Riviera does not offer returns or exchanges on products once purchased.

However, customers may request order cancellation with a valid reason only if the order has not yet been dispatched. Once dispatched, no cancellations will be accepted.

In case of an approved cancellation (before dispatch), no monetary refund will be provided. Instead, customers can opt for an exchange with another Riveira product of the same or higher value, by paying the difference.

If a product is missing, tampered with, or damaged during transit, customers must notify us via email within 24 hours of delivery and include a mandatory unboxing video. The product must be returned to our warehouse within 7 days. Failing to do so will void the claim, and Riviera will not be liable.

To report such issues, please contact info@rivieratele.com. We promise a prompt response. Riviera will investigate the issue and may choose to repair or replace the product at our discretion. All related courier costs will initially be borne by the customer. Riviera will reimburse applicable shipping costs only after the product is repaired or replaced and the claim is verified.

Note: An unboxing video is mandatory when raising a claim for a wrong, empty, or damaged product. Claims without an unboxing video submitted within 24 hours of delivery will not be entertained.