At Riviera, we are committed to ensuring your satisfaction even after your purchase. Our after-sales service is designed to address genuine product issues quickly and fairly, in line with our warranty terms.

Warranty-Based Repairs

If your product, purchased from the Riviera website or any authorized e-commerce platform (such as Amazon, Flipkart, Myntra, Nykaa, Tata Cliq, etc.), has a manufacturing defect either on arrival or during the warranty period (as defined in our Warranty Guidelines), Riviera will repair it at no cost to you.

Purchased from Other Platforms?

If you purchased a Riviera product from any third-party platform, we recommend that you first contact their customer support. If you're unsatisfied with the resolution, feel free to reach out to us directly.

Please note:

• We offer repair/replacement service only if the product is under warranty.
• Customers must courier the product to our service address at their own expense.
• Riviera will cover the return shipping cost after repair or replacement.
• Doorstep pickup and drop services are not available.
• Each product is eligible for repair or replacement only once during its warranty period.

"24 Hours Replacement" Products

Some Riviera products are marked as "24 Hours Replacement" on their product page. These are eligible for repair or replacement only in the rare case they arrive damaged.

Terms:

• You must notify us within 48–72 hours of delivery.
• Once we receive and verify the product and its accessories, we will:
• Repair the product, or
• Issue a store credit so you can purchase another item from our website.

Accessories are not covered under warranty. However, if you inform us about a damaged or defective accessory within 24 hours of delivery, we will replace it. No claims will be entertained after this window.

Products Not Eligible for Repair/Service

• Damaged products reported after 24 hours of delivery.
• Damage caused by mishandling or not following usage instructions.
• Any issues not covered under the official warranty.

Post-Sales Service Process

We strive to resolve service requests as quickly as possible, typically within 10–12 working days. Here’s what the process looks like:

1. Raise a Request
   You will hear back from us within 1 working day. We may ask for more details to assess the issue.
2. Ship the Product
   You’ll need to send the product to our service center (at your cost).
3. Inspection
   Once received, our team will inspect the product within 2–3 working days and update you with the outcome.
4. Repair / Replacement / Store Credit
   Based on inspection, we’ll proceed accordingly.
   

Refund & Return Policy

Riviera does not offer refunds or returns except in specific cases outlined below:

Refunds Will Not Be Provided For:

• Delays in delivery due to natural disasters, logistics delays, or customer unavailability.
• Physical damage not reported within 24 hours of delivery.
• Damage caused by electrical surges or user mishandling.
• Dissatisfaction with product aesthetics or sound quality, unless the product is proven to be defective.

In rare refund scenarios, banking and delivery charges may be deducted from the total refund amount.